Delivery Manager Contract
Title: Delivery Manager (Agile) – Aviation experience is a mandatory
Location: Abu Dhabi – Onsite
Duration: 6 months ( long term, can also be converted to Permanent)
Job Description
Purpose
This role reports to the Senior Portfolio Delivery Lead. The Delivery Lead will oversee a portfolio of initiatives within the Value Stream and will be responsible for the end-to-end delivery of projects within their portfolio from the planning and requirements phase to project delivery and closure, ensuring the project delivers significant business value. Time, budget, quality and business outcomes are key performance indicators of delivery following both waterfall and agile methodologies. This role will serve as a liaison between Digital (Self Service, Check-In and e-Commerce), RIT (Reservation/Inventory/ticketing) Teams and the PSS migration initiative (to Amadeus), while overseeing the multiple integration aspects. The role also includes significant vendor management accountabilities to support our IT landscape’s platform and service providers.
This role will lead and manage project team/s and act as the interface between the business and the project to ensure the business objectives are met and will lead a team of project managers/scrum masters through some of Etihad’s largest and most complex initiatives. They will provide advice and guidance on best practices, processes and project management techniques.
Accountabilities
- Experience and exposure having delivered projects and run teams within Amadeus Altéa Suite of products Digital and Passenger Service Systems (PSS): Reservation, Ecommerce and Distribution platforms.
- This role is responsible for planning, coordinating, and delivery of multiple strategic PSS systems/platforms.
- Experience in standing up and rolling-out transformational changes, partnering with cross-functional teams to mobilize new services, platforms, and process
- Manage largescale teams, both on and offshore, to bring operational excellence to delivery
- Knowledge of and experience in delivery of product initiatives using a mix of project delivery methodologies while coaching towards an Agile mind-set. Ideal candidate is certified and knowledgeable in Scaled Agile Framework (SAFe)
- Experienced in reporting progress via information radiators
- Build and lead high-performing and self-organising cross-functional teams, in order to deliver all components of the allocated work within prescribed time, cost and quality metrics.
- Create and grow a team culture that values collaboration, innovation, agile delivery, cross-skilling, sponsor engagement, continuous improvement and team success.
- Facilitate collaborative activities and team meetings, e.g., Discovery workshops, estimations, feature elaboration, release and iteration planning, daily stand-ups, Scrum-of-Scrums, retrospectives and showcases.
- Responsible for the benefits realisation of all projects managed
- Own the stakeholder management plan and deliver effective communication (written and verbal) at an executive level ensuring regular progress updates are provided
- Proactively manage project or program financials and work with the Strategic Supplier & Cost Optimisation Lead to drive efficiencies
- Work with the appropriate teams in DTI to effectively manage project resourcing and commercials including forecasting, time management and invoicing
- Work with the PMO to ensure alignment with governance, best practices, standards and processes for waterfall delivery
- Work with the Value Stream Lead and other Delivery Leads to define the career path for Project Managers while overseeing the learning and development plans for these resource
Education & Experience
- 8+ years of experience in managing large, complex, and cross-functional projects, programs and portfolios. Airline industry experience is must
- Bachelor’s degree in Computer Science, Business Administration, Engineering, Software Engineering or equivalent is mandatory
- 3+ years of experience in Amadeus Altéa Suite of products especially around transactional systems and backend (PSS core)
- Certification in Agile Project Management or equivalent is beneficial
- Proficient in using Microsoft Office Project and Project Management tools
- Deep experience in managing multiple large-scale technology projects in both Agile and waterfall project management methodologies and the ability to blend them together in the right proportions to fit a project and business environment
- Ability to evaluate and address complex project risks and issues accurately and objectively
- Effective interpersonal skills including collaborating, team building, and communication skills to build strong relationships with stakeholders
- Strong analytical, planning, and organisational skills with an ability to manage competing demands