Project Manager / Scrum Master Contract

JOB DESCRIPTION
Date Initiated
 

This job description summarizes the essential duties required for this position but in no way is inclusive of all duties. Other related duties may be assigned as needed by the department head or supervisor.
All JD changes must be approved by the respective Group Head and registered with Human Resources Department.

Job Details

Job Title
Project Manager/ Scrum Master

Division
CTO

Department / Unit
CTO Transformation

Direct Line Manager
Head of Transformation

Job Purpose

To facilitate and drive the execution of projects as per agreed project plan.
To coordinate and expedite the planned activities on various projects, follow-up on tasks and responses, identify and escalate any potential risks and delays in a timely manner.
To ensure all project management processes and documents/ evidence are in place and organized, and reports are being circulated in a timely manner.

Job Dimensions

Volume of Staff Supervised
(Direct reports and Indirect/dotted line reports)
Direct Reports: N/A

Indirect: N/A

Resources under control (e.g., direct budget, sales target, financial impact on Bank results)
Direct Budget

Authority level and limits
As per Delegation of Authority

Reporting Line

Head of Transformation

Project Manager/ Scrum Master

Job Accountabilities

Description
Performance Indicators

Project planning and execution.
Project delivery timeliness, Measure the percentage of projects completed within the scheduled timeframe.

End to end project planning, execution, and delivery, ensuring adherence to timelines and quality standards.
Budget Adherence, Monitor the variance between planned and actual project costs to ensure financial are met.

Develop and execute project plans, considering all relevant aspects, and implement effective project management methodology.
Stakeholder satisfaction, gather feedback from stakeholders to assess their satisfaction with project outcomes and communications.

Collaborate with various departments to gather project requirements and ensure alignment with the project objectives and organizational strategies.
Team productivity, Track team productivity metrics such as tasks completed per week or project and compare against benchmarks.

Facilitate communication and coordination among cross functional teams to achieve project goals.
Risk Management & mitigation effectiveness, number of risks resolved within time, and impact on project success.

Identify and escalate potential risks, issues, and challenges, and propose solutions, and seek management support to avoid adverse impact to Project.
Process efficiency, Measure the time and resources saved through process improvements implemented by the project manager.

Analyze current Project Management processes, repetitive or underlying issues, and recommend improvements for increased efficiency.
Quality of deliverables, Evaluate the quality of project deliverables against predefined standards or benchmarks.

Maintain clear and open communication with stakeholders providing regular updates on project status milestones and potential challenges.
Change management, Monitor the adoption rate and effectiveness of changes implemented within the organization.

Manage stakeholders’ expectations and ensure alignment with project objectives.
Generate ideas, recommend suggestions for improving processes resulting in enhanced data quality, reduction in turn-around time, delivering cost savings or reduction in expenses, and improve overall customer experience.

Providing guidance & support to others on project management methodologies, tools, or processes.
No instances of complaints or proven incidents of non-compliance to policies, procedures, or regulations.

Identify opportunities for process improvements within other teams and offering insights recommendations for optimization.
 

Backup support, acting as a backup or providing temporary support for team members during peak workload or in case of unexpected absences.
 

Strict adherence to corporate policies & procedures, code of conduct, and applicable laws & regulations, to safeguard the customer interest, and Bank’s reputation.
 

People & Stakeholders Management
Planning & Multi-tasking

Problem Solving & Conflict Resolution
Prioritization & Decision-Making skills

Project Risks & Issues Management
Delivering under pressure

Qualifications, Experience & Skills

Essential
Desirable

Qualifications
Bachelor’s degree in management, Banking, Information Technology, or general specialization, etc.
Master’s degree in management, Technology or General specialization.
Project Management certifications.

Experience
At least 5 years’ experience in Banking projects management, execution, or delivery; Exposure to project management responsibilities & processes.
At least 3 years’ experience as officially Project Manager in Banking projects delivery and execution.

Job Specific Skills
Project & Team management skills.
Communication & interpersonal skills.
Working knowledge of project management methodologies and tools.
Analytical mindset with the ability to identify potential risks & issues and propose solutions.
Leadership & Innovation skills
In-depth knowledge and expertise on at least MS Project and one other Project Management tool.
Experience in Agile PM delivery.
Competent in Management / Executive Presentations & Reports.

Preferred Certification / Training
Experience in Banking or Projects delivery.
Working knowledge of PM tools.
PMP or Agile or Safe or Scrum Master certification.
Project management tools.

Generic Skills Requirements
Excellent skills in MS Office (Outlook, Excel, PPT, Word).
Excellence in Excel reporting & Power Point presentations.

Competencies

Competencies
Mandated Competencies
Customer service and consumer protection
Quality orientation
Ethical Conduct & compliance to regulations
Communication
Digitalization and Innovation
Risk & Fraud Awareness

Technical Competencies
Business Case Financial Modelling and Projection
Operations Project Management
Operations Designing Frameworks
Contingency Plan Management
Business Process Mapping

Competency Level
Intermediate
Mid to In-depth knowledge and demonstration of the skill.
Mild frequency of use.
This level typically signifies a solid understanding and proficiency in the profession they work in. They usually perform tasks independently with limited supervision.
They can deal with complex situations and challenges although where advanced techniques are required, they will struggle a little.
This individual can use theory and practical as a benchmark for their overall competence.

Addendum

(Indicate any specific assignment and / or KPI which needs to be evaluated as your objective under Performance Management)