Change Coordinator Permanent
Job Title: Change Coordinator
Department: IT Service Management / Change Management
Reports To: Change Manager
Location: Riyadh, Saudia Arabia
Role Summary:
The Change Coordinator is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.
Key Responsibilities:
1. Change Request Management
Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
Validate all four types of changes — Normal, Standard, Emergency, and Unplanned Changes — in accordance with established policies and procedures.
Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
Reject or return change requests if information is incomplete or requires additional details.
2. Coordination and Communication
Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
Follow up with approvers to ensure timely approval and implementation of changes.
Maintain proactive communication with all stakeholders on the status and progress of change requests.
3. Monitoring and Reporting
Monitor dashboards within the SM tool to track change activities and compliance.
Generate and manage regular reports, including:
Daily Change Report
CAB Meeting Minutes of Meeting (MOM) and Reports
TCAB and DCAB Reports
Weekend Change Report
Post Implementation Review (PIR) Report
FSC Report
Power BI Dashboards and Reports
4. Change Advisory Board (CAB) Management
Manage CAB schedules, ensuring all stakeholders are informed and prepared.
Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
Document and distribute CAB meeting outcomes and follow-up actions.
5. Post Implementation Review (PIR)
Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.
Required Skills and Qualifications:
Education: Bachelor’s degree in computer science, Information Technology, or a related field. (Relevant IT Background)
Experience: 3–6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
Technical Skills:
Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
Experience with dashboard and report generation tools (e.g., Power BI, Excel).
Soft Skills:
Excellent communication and stakeholder management abilities.
Strong attention to detail, organizational, and analytical skills.
Ability to work under pressure and manage multiple priorities.
Preferred Qualifications:
ITIL v4 Foundation Certification or higher.
Experience hosting CAB meetings and working in a large, complex IT environment.
Knowledge of risk assessment and impact analysis methodologies.
Key Performance Indicators (KPIs):
Timely processing and approval of change requests.
Accuracy and completeness of change documentation.
Reduction in change-related incidents or rollbacks.
Stakeholder satisfaction scores.
Compliance with change management SLAs and audit requirements.
Client Requirements:
Candidate with an IT educational background
Candidate with relevant experience in handling Infra and Apps Change roles and responsibilities
Candidate with relevant ITIL certification – V4 or higher level
Candidate who is based out of Riyadh and available for joining Immediately