Project Officer Contract

JOB DESCRIPTION – Project Officer (IT Projects)

Job Details

• Job Title: Project Officer
• Division: CTO / IT
• Department / Unit: Transformation / IT Delivery
• Reporting To: Project Manager / Scrum Master
• Location: UAE

Job Purpose

To support the Project Manager / Scrum Master in the planning, coordination, tracking, and reporting of IT projects by ensuring smooth execution of day-to-day project activities, maintaining documentation, and facilitating communication across stakeholders.

The Project Officer plays a key role in governance, coordination, and operational efficiency, enabling the Project Manager to focus on strategic delivery and stakeholder management.

Job Accountabilities

Project Coordination & Support

• Assist in project planning, scheduling, and tracking of activities against defined timelines.
• Coordinate with cross-functional teams to ensure timely completion of assigned tasks.
• Maintain and track project action logs, RAID logs (Risks, Assumptions, Issues, Dependencies).
• Follow up with stakeholders on pending deliverables and ensure closure.

Reporting & Documentation

• Prepare and circulate daily/weekly/monthly project status reports.
• Maintain project documentation repository (plans, meeting minutes, approvals, artifacts).
• Support in creation of presentations, dashboards, and executive reports.
• Ensure all project documentation complies with organizational standards and audit requirements.

Governance & Compliance

• Ensure adherence to project management methodologies, processes, and templates.
• Track milestones, deliverables, and SLA adherence.
• Support audit readiness by ensuring proper documentation and traceability.

Stakeholder Coordination

• Schedule and coordinate project meetings, workshops, and steering committees.
• Prepare meeting agendas, minutes (MoM), and action trackers.
• Act as a communication bridge between technical teams, business stakeholders, and PM.

Risk & Issue Tracking

• Identify and log risks and issues, and escalate to the Project Manager where required.
• Track mitigation actions and ensure timely resolution.

Tool & Data Management

• Maintain project data in tools such as Jira, MS Project, SharePoint, or other PM tools.
• Ensure accurate and up-to-date tracking of tasks, progress, and dependencies.

Administrative & Operational Support

• Support resource onboarding, access coordination, and logistics.
• Assist in budget tracking, timesheet follow-ups, and invoice coordination (if applicable).
• Provide backup support during peak workloads.

Performance Indicators (KPIs)

• Timeliness and accuracy of project reporting
• % of tasks tracked and closed within timelines
• Quality and completeness of documentation
• Stakeholder satisfaction (internal feedback)
• Effectiveness in risk/issue tracking and escalation
• Compliance with project governance standards

Qualifications, Experience & Skills

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field

Experience

• 2–4 years of experience in project coordination / PMO / IT project support
• Exposure to banking or financial services projects (preferred)
• Experience working in Agile / Waterfall environments

Job-Specific Skills

• Strong coordination and organizational skills
• Good understanding of project management lifecycle
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Familiarity with tools like Jira, MS Project, SharePoint
• Strong communication and stakeholder management skills
• Ability to multi-task and work under pressure

Preferred Certifications

• CAPM / Prince2 Foundation / Agile Fundamentals (nice to have)