Solution Architect-Customer Experience Contract

Job
Description

We are looking for a Solution
Architect responsible for solutioning enterprise Customer Experience feedback
(NPS CX Survey) system such Medallia, Qualtrics, etc. This includes
anything between complex groups of back-end services and their client-end
(desktop and mobile) counterparts. Primary responsibility will be to design and
develop these applications, and to coordinate with the rest of the team working
on different layers of the infrastructure. Thus, a commitment to collaborative
problem solving, sophisticated design, and product quality is essential.

Responsibilities

·       
Senior professional with
10-12 years of experience.

·       
Translate application
storyboards and use cases into functional applications

·       
Design, build, and
maintain efficient, reusable, and reliable code

·       
Ensure the best possible
performance, quality, and responsiveness of the applications

·       
Identify bottlenecks and
bugs, and devise solutions to these problems

·       
Help maintain code
quality, organization, and automatization

·       
Working with multiple
vendors to understand their system and solutioning to fit into our landscape

·       
Managing team and
successfully delivering the project

·       
Working with Infra,
SecOps and GSO teams to meet their requirements

Skills

·       
Working experience in an
agile software development environment with a good understanding of the
principles of agile architecture. Strong collaborative mindset for collective
decentralized decision making.

·       
Demonstrate strong
technical skills with a deep understanding of modern architectural styles and
practices such as Microservices, Containers, Cloud (AWS, Azure), APIs,
Continuous Delivery, Event-driven architecture, Evolutionary architecture,
etc., with a passion for hands on coding.

·       
Strong foundation
knowledge of software architecture concepts, patterns, principles, and quality
attributes. Ability to consistently apply them in real-world scenarios with a
pragmatic, system thinking, and problem-solving mindset by analyzing
architecture trade-offs for delivering high-quality, sustainable solution
architecture.

·       
Proven leadership skills
with a proactive, positive, and growth mindset. Ability to foster and motivate
programmers for delivering with craftsmanship. Good personal skills to
continuously engage and communicate with an egoless empathetic mindset.

·       
Experience and expertise
in delivering architectures for large software solutions meeting critical
business purposes. Ability to proactively discover technical debts and
continuous improvement opportunities of existing live systems. Work closely
with the product owner and enterprise architects to influence and prioritize
technical backlog items.

·       
Proficient
in Customer Experience SaaS platforms such Medallia, Qualtrics, etc. with a
good knowledge of its ecosystems and skills.

·       
Deep
familiarity with cloud platforms such as AWS, Azure or Google.

·       
Familiarity with concepts
of OOPS, MVC, JDBC, and RESTful and Experience with WSDL, XML, XSD, JSON and
Swagger Open API specification.

·       
Experience in NoSQL
(Mongo preferable) and RDBMS DB (Oracle, PostgreSQL). Should be able to write
complex SQL queries / procedure and functions.

·       
Design & Creating
database schemas that represent and support business processes.

·       
Experience with KONG API,
Middleware deployment.

·       
Good to have experience
in container-based architecture – Kubernetes, docker, CI/CD like Jenkins and Gitlab
CI/CD.

·       
Implementing automated
testing platforms and unit tests

·       
Proficient understanding
of code versioning tools, such as RTC, GIT.

·       
Familiarity with build
tools such as Ant, Maven, and Gradle.