Organization Purpose |
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Department |
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KEY ACTIVITIES |
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General |
· · · · Focus on self-development (for both technical and |
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Functional |
· Be the primary technical interface to customer and · Support the Squad Lead in detecting and · Develop periodic Service Desk reports on issue · Support the Squad Lead in developing expertise to train · Support/ service automations to remove repetitive · Meet/surpass all customer response and fixed SLAs · Troubleshoot, technical actions and technical o o o o o o o o o · Provide advanced troubleshooting and resolution for o o o o
· Responsible for granting access to application and · Responsible for managing network servers and manage · Responsible for managing technology tools and · Responsible for creating technical documentation · Build an internal wiki with technical · Coordinate with the third party service provider |
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BUSINES |
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All |
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JOB SPECIFICATIONS |
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Industry / Domain |
USC |
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Necessary Knowledge and Experience |
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Education and Certification Requirements |
· · · |
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SKILLS |
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Name |
Level |
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Patch Management |
Intermediate |
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Nutanix |
Intermediate |
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Vmware vCenter |
Beginner |
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Vmware Horizon/View/VDI |
Beginner |
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Active Directory |
Intermediate |
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MS IIS Server |
Intermediate |
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MS Exchange 2016 |
Intermediate |
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MS SCCM / SCOM |
Beginner |
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SolarWinds |
Beginner |
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Tech Writing |
Beginner |
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Building processes and Diagrams |
Beginner |
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ITIL |
Beginner |
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Incident Management |
Intermediate |
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Change Management |
Beginner |
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Release Management |
Beginner |
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Request Fulfillment Management |
Intermediate |
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Call Handling |
Intermediate |
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Technical Teaching(Instructor) |
Intermediate |
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Problem Management |
Intermediate |
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TCPIP (IPv4) & (IPv6) |
Beginner |
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AV,AntiSPAM |
Intermediate |
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Airwatch / Workspace One |
Intermediate |
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SIEM Usage(e.g. ArcSight,Splunk) |
Beginner |
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NM Usage(e.g. Solarwinds) |
Beginner |
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Windows Server 2012 |
Intermediate |
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Windows Server 2016 |
Intermediate |
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Red Hat Linux Enterprise 6.x |
Intermediate |
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Windows 10 |
Intermediate |
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CentOS 6.x |
Beginner |
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Communication and Public Speaking |
Intermediate |
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Two Factor Authentication |
Intermediate |
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Cisco – UCS |
Beginner |