Administration Relationship Officer
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Position Job Title
Administration Relationship Officer
Profile Number
1
Name Lelia Wu (Xiaobei Wu)
Notice Period 1 Month negotiable
Total Experience 12+ years
Nationality Chinese
Current location Dubai UAE
For contact details: [email protected]
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Professional Experience
Employer: Damac Group
Role: Client Relation
Duration: Oct2021- Present
Location: Dubai, UAE
Responsibilities:
? Understand client’s requirements and solve the issues on calls with subject matter.
? Maintaining relationships with clients and assist meet daily walk in clients.
? Document all pertinent client’s information and update in CRM.
Employer: Square Plus Technology
Role: Administration
Duration: Dec2020- Sep2021
Location: Dubai, UAE
Responsibilities:
? To oversee and manage all official &legal documents in professional maturity and high
confidentiality.
? Handling staff accommodations & Cars & office related financial and maintenance work.
Manage all the task assign from GM, Make sure complete on time.
? Working with head office HR and financial for all the require .
? Guide chinese team for any needs.
Employer: YYK Trading
Role: Executive Assistant
Duration: February 2020- May 2020
Location: Dubai, UAE
Responsibilities:
? Search and setup new office according to director’s requested.
? Assist Director in daily operation. Maintaining good relationship and providing quality service to
the customers.
? Cooperate with agent for all kinds of certificates required by the property and government.
? Purchases all needed items ensure that the products are high quality and manage the cost, all bill
payment.
? Responsible for filling and manage all the documents and contracts.
? Update the concerned trackers and documents for management review.
? Office and staff accommodation maintenance.
? Ensuring the smooth running all the colleagues require.
Employer: Emaar Hospitality Group
Role: Assistant Lobby Lounge Manager
Duration: Aug2019- Jan 2020
Location: Dubai, UAE
Responsibilities:
? Specialist for Chinese VIP events and tourist groups
? Managed daily operations for three outlets: the lobby lounge, patisserie, and grab & go – including
purchasing and inventory
? Assigned work duties to the team and monitored staff's performance; provided feedback to staff
and counselled them
? Ensured guests are taken care of in a professional and friendly manner and swiftly responded to
guest complaints
? Assisted staff with their job functions to provide excellent service and maintained good working
relationships with other departments
Employer: Taian Table
Role: Event & Guest Relations Manager
Duration: Dec2016- Dec 2018
Location: Shanghai, China
Responsibilities:
? As part of a team, designed the revolving menus at this Michelin- starred restaurant, continuously
making improvements to meet customers’ needs and requests
? Provided internal and external customer service; managed day- to-day bookings while meeting
the highest standards of service
? Assisted chef with weekly events such as private parties and events and managed all guest
relations and reservations
Employer: Suhe Entertainment Food& Beverage
Role: Assistant General Manager
Duration: Aug 2014- Aug 2016
Location: Shanghai, China
Responsibilities:
? Arranged meetings and filed documents for GM's daily schedule
? Coordinated sales among different departments
? Overall planning for marketing activities and planned events
? Revenue reporting and reconciliation for monthly restaurant events
? Supplier management and payment checks
? Shared recommendations and guest comments to chef to reflect current customer profiles
Employer: Three on the Bund
Role: Reception & Relationship Manager
Duration: Mar 2013- July 2014
Location: Shanghai, China
Responsibilities:
? Collected customers' feedback, resolved their questions and handled their complaints in a
sensitive manner
? Welcomed VIP upon their arrival and addressed their needs
? Visited hotel's concierge frequently to update events and build strong relations
? Business development and database building
? Upselling /organization /follow up for events
? Reception staff standardization training
? In charge of company phone calls and responding to all emails
Employer: Oxford Food& Beverage Consulting Company
Role: Assistant GM
Duration: October 2008- February 2013
Location: Shanghai, China
Responsibilities:
? Talent recruitment and HR budget control
? Customer relationship management and development
? Contractor and supplier management for refurbishment • Event planning including birthday
parties, company events, and private parties
? Assisted marketing director with various
Education
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Bachelor's degree , Business English
2008 – 2011