ROLE: Application Support (Payment Hub)
Candidate Name: Faseela Ashraf
Notice Period Immediate
Total Experience: 5+ years
Nationality: Indian
Location: Dubai, UAE
For contact details: [email protected]
Summary: Faseela is a support professional with a strong background in the banking and financial
industry. Skilled in onboarding banks and financial institutions for Central bank payment
applications, including Fund Transfer System (FTS), Web Service Interface (WSI) Direct, and
Wage Protection System (WPS). Proficient in SWIFT and local payment settlement issues,
with extensive familiarity with TCS Bancs application and seamless integration with other
vendor payment applications. She is known for leading, coordinating, and monitoring full
implementation processes with rigor and discipline, ensuring timely completion of tasks
and deliverables according to contractual commitments. She is committed to delivering
high-quality L1 and L2 support, resolving tickets within SLA, and providing proactive
monitoring, log, and incident analysis. She is experienced in System Integration Testing (SIT)
and User Acceptance Testing (UAT) for various projects. She has implemented backup and
recovery processes to ensure data integrity and minimize data loss during system failures
or disasters.
Certification • Hard Skills: Language: PHP, C, C++ | Web Systems: HTML5, CSS3, Java Script,
JQuery, Ajax, Java Swing | Database: SQL server 2005 onwards, MySQL |
Web/Application Servers: Apache, WAMP, LAMP, XAMPP, IIS, Windows Server
2008R2 onwards | Tools: Nmap, Tcpdump, VirtualBox, VMware, Wireshark,
Metasploit, , NetworkMiner , FTK Imager, Fping, hping3, Latex, Google.
mailto:[email protected]
Skills & Interests
Hard Skills: Language: PHP, C, C++ | Web Systems: HTML5, CSS3, Java Script, JQuery, Ajax, Java Swing |
Database: SQL server 2005 onwards, MySQL | Web/Application Servers: Apache, WAMP, LAMP, XAMPP,
IIS, Windows Server 2008R2 onwards | Tools: Nmap, Tcpdump, VirtualBox, VMware, Wireshark,
Metasploit, , NetworkMiner , FTK Imager, Fping, hping3, Latex, Google Webmaster, Google AdWords,
Google Analytics, ERP, Bluefish, Dreamweaver, Eclipse, MS Office, MS Project,Canva, SOAP UI | Operating
Systems: Windows, Ubuntu, CentOS, Kali Linux, Backtrack, Fedora | Framework: MVC architecture,
OpenStack | CMS: Joomla, WordPress | Remote support technologies: Webex, Anydesk, MS Team, Zoho,
Team viewer, Zoom |
Soft Skills: Multi-Tasking | Communication Skills | Time Management | Critical thinking | Organized |
Handling dynamic work pressure | Quick achiever | Team player | Independent
Interests: Cyber Security, Cloud computing, Cyber forensics
Work Experience
Software Engineer
Unity Infotech Dubai, UAE
• Consistently delivered high-quality L1 and L2 support.
• Resolved tickets within SLA and provided proactive monitoring, log, and incident analysis.
• Onboard banks and financial institutions for multiple Central bank payment applications mainly
Fund Transfer System (FTS), Web Service Interface (WSI) Direct, and Wage Protection System
(WPS).
• Managed application availability, ensuring uninterrupted service delivery and minimizing
downtime for critical banking applications.
• Worked on System Integration Testing (SIT), User Acceptance Testing (UAT) of the projects
handled.
• Worked in SWIFT and local Payment settlement issues. Extensive familiarity with TCS Bancs
application, leveraging in-depth knowledge for efficient application support and seamless
integration with other vendor payment applications.
• Lead, coordinate and monitor the full implementation process with rigor and discipline to bring
value to our customers quickly and ensure all tasks are completed on time and deliverables are
met according to contractual commitment.
• Implemented backup and recovery processes, ensuring data integrity and minimizing data loss in
the event of system failures or disasters.
• Prepare, present and coordinate ISO 9001-2015 audit as one of representative for the Support
department.
• Assisted in the development and maintenance of ISMS documentation, including policies,
procedures, and controls, to meet ISO 27001 requirements and ensure effective management of
information security risks.
• Collaborated with cross-functional teams to implement corrective actions and recommendations
resulting from internal audits, ensuring timely and effective resolution of identified issues.
• Participated in risk assessments and gap analyses to identify vulnerabilities and potential threats
to information security and recommended appropriate risk treatment measures.
• Perform and document the health check across the company’s Banking applications on a quarterly
basis in multiple Banks. Implemented performance management strategies, including tuning and
optimization techniques, to enhance application efficiency and response time.
• Proficient in utilizing SOAP UI Web service and Dataservices for testing purposes.
• Exhibited flexibility by working extended hours during critical incidents and participating in
weekend deployments to minimize business impact.
IT Support Engineer
GSS Gulf General Trading Dubai, UAE
• Resolved technical issues and implemented scalable technical solutions which increased
automation and efficiency by 70%+
• Executed and provided technical support to end users as required with 100% of solved tickets
according with SLA
• Handled multiple application issues and troubleshooted them with TAT with 100% Client
satisfaction.
• Executed capacity management procedures, effectively managing system resources and ensuring
scalability to meet growing business demands.
PHP Developer
Aitrich Technologies Pvt. Ltd Thrissur, India
• Documentation of Requirement study, SRS, Database design and other SDLC (Software
Development Life Cycle) documents
• PHP web development and software development using Agile methodology.
• Training OOP concept, PHP coding, Web technologies and HTML web development to the newbies
• Coordinate and attend Scrum meetings.
INTERNSHIP
Cloud Security Intern April 2016-August 2016
Cyber Forensics Dept- CDAC, Central Government of India Thiruvananthapuram, India
• Build Cloud environment using OpenStack 3-node architecture
• Install and configure computer hardware, software, systems, and networks
• Investigate, diagnose and solve computer software and hardware faults
• Survey DDoS attacks, its detection and defence methods
• Identify the open source tools to generate and analyse DDoS attacks
• Generate DDoS attacks in the cloud environment and analyse the effects in cloud services
• Familiarize with different OS images and its conversion to qcow2 format
• Training and assisting the M.Tech students for Cloud lab setup, Openstack operations and Cloud
application projects.
Project Intern February 2011-April 2011
Focuz Infotech Cochin, India
• Worked on the RFID-based E-Voting System (2011) project using Java and Embedded C languages.
• Developed the software using Java swing and MySQL database.
• Configured the system with Linux (CentOS ) operating system, Peripheral Interface Controller
(PIC), RFID card, transmission technique (GSM), and I/O display Touch Screen.
Certifications
• Splunk 6.x Fundamentals 1 , Splunk , November 2017
• ISO 27001:2013 IRCA Accredited Lead Auditor, TUV SUD, January 2018
• Organizational Data Security Fundamentals, Cybrary, April 2018
• Payment Card Industry Data Security Standards, Cybrary, April 2018
Courses Pursuing
• UAE Driving license
• AWS Cloud Architecture , Microsoft SC 300
• CS50’s Introduction to Programming with Python from Harvard University
Education
• Rajagiri School of Engineering Cochin, IN
• Mahatma Gandhi University MTech in Computer science and Engineering, Information Systems
(GPA: 7.63) Graduation Date: Dec 2015
• Merit scholarship for all 2 years of education from central government of India
• MTechThesis Phase II : Intrusion Detection in Cloud Systems, 4 months of internship at CDAC in
Cyber Forensics Department
• M.TechThesis Phase I: Network Intrusion Detection in Virtual Systems
IES Engineering College Thrissur, IN
Calicut University
• BTech in Computer science and Engineering (First Class) Graduation Date: June 2011
• Merit scholarship for all 4 years of education from central government of India
• Completed a 3-month internship at Focuz Infotech working on “RFID based E-Voting” project