BT Operator Contract

1. JOB DETAILS:

Unique Job Code:
10015

Position Title:
BT Operator

Reports to:
Head of Data Center Section

Division:
Business Technology

Department:
BT Service Operations

Grade:
410

2. JOB PURPOSE / ROLE:

To administer and support the accurate and safe operation of the BT database(s), so as to enable the implementation of safety rules and ensure the accessibility in data base from all authorized personnel

3. JOB DIMENSIONS

Administrative Authority:
Min Level:

Financial Authority:
Min Level:

4. AREAS OF RESPONSIBILITY:

ACCOUNTABLE AREA
KEY RESPONSIBILITIES

Policies, Processes & Procedures
Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations
Follows the day-to-day operations related to own job to ensure continuity of work

Data Centre Operations
Monitors the physical operation of the computer systems is according to the operating rules and regulations, such as temperature, access and building safety availability of electricity supply etc, so as to facilitate their safe operation
Follows up and monitors the operating indications of the data centres, and proceeds to the implementation of corrective actions in case of discrepancies
Ensures that all servers possess the required tapes for data back up and systems operations
Proceeds to the execution of batches, upgrades and migrations without impacting the operational capacity of the systems
Coordinates with vendors for the accurate processing of information systems activities, e.g. upgrades, maintenance, migration etc planning of
Monitors and reports the daily operating status of the data centre, identifying and reporting any potential malfunction, so as to facilitate the development of solutions for permanent resolution
Controls that the employees have full accessibility to the servers and the systems according to their authorization level, while proceeds to the resolution of any potential malfunction, so as to support the continuous function of Banking operations

Continuous Improvement

Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement

Reporting

Assists in the preparation of timely and accurate reports of Riyad Bank to meet company and department requirements, policies and standards

Safety, Quality & Environment
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

Related Assignments
Performs other related duties or assignments as directed

5. QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:
Priority for Computer Science or equivalent
Minimum Experience:
Priority for Experience in mainframe operation

Language:
English: Intermediate

6.Technical Knowledge areas:

Sound understanding of database design theory and protocols
Good knowledge of banking BT systems and applications
Very good knowledge of data base management (administration, recovery, maintenance, installation, etc)
Knowledge of the data base systems and servers used, i.e. Oracle, Microsoft, Sybase, SQL etc

7. core competencies: (LEVEL 1)

Customer Orientation (Customer Service/ Customer Sensitivity/ Customer Relationship)
Achievement Orientation (Ownership/ Initiative/ Results Orientation/ Exceeding expectations)
Effective communication (Communication skills/ Convincing ability/ Persuasive/ Influencing/ Negotiating skills)
Problem Solving (Analytical Thinking/ Creativity/ Problem Analysis/ Problem Resolution/ Decision Making)
Execution Excellence (Planning & Organizing/ Time Management/ Process Orientation – Process Adherence/ Operational Excellence – Quality & Cost)
People Centered (Interpersonal effectiveness – Interpersonal Relationship/ Developing self and others – capability building)
Team Work (Team Relationship/ Team work & Cooperation/ Team Development)

Evaluation  Rationale

Slot
Units
Feature Key to Choice of Slot

K-H

PS

ACC

Total

ACC
v PS