Business Analyst
· Should have retail banking/ credit card domain experience
· Demonstrate the ability to manage the stakeholders (IT/Business/ Contact Center/ Sales/ Marketing) and communicate as needed
· Demonstrate expertise of interpersonal and conflict resolution skills
· Able to guide the business on change importance and right prioritization
· Able to guide the business on value added changes and avoid nonvalue added changes with focus on business process transformation
· Work closely with Product Owner & Business Stakeholders to identify the prioritized backlog items and expand the required user stories in an incremental deliverable
· Able to review SIT/ UAT test cases and ensure all positive & negative technical/ business scenarios are covered
· Comprehensive knowledge of all Microsoft Office applications including Word, Excel, PowerPoint, Visio, Jira, Confluence
· Demonstrated experience with process documentation and re-engineering
· Must be passionate about contributing to an organization focused on continuously improving consumer experiences