Job Title: The Catalogue Associate
Location: Abu Dhabi
The Catalogue Associate is the entry level role in the RBS of the organization. In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogues on the Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed.
The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.
Core Responsibilities:
On-boarding of seller to the platform
Work closely with vendor management department for catalogues and on-boarding document
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Maintain records of day-to-day work by updating trackers to reflect work done
If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
Interacting and coordinating with vendors/buyers to accurately reflect the catalogue for price, product details and other product-related information
Ability to work overtime as per business needs
Willingness to take initiatives & responsibilities including working outside of the "standard" workday
BASIC QUALIFICATIONS
Bachelor’s degree in any discipline
Ability to dive deep into a problem, identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
Ability to work overtime as per business needs
Willingness to take initiatives & responsibilities including working outside of the "standard" workday
PREFERRED QUALIFICATIONS
Strong written and verbal communication skills in English
Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
Strong analytical skills – Ability to do high school level arithmetic
Familiarity with navigating the internet – research techniques on the internet and finding required information quickly