Catalogue Associate

The Catalogue Associate is the entry level role in the RBS of the organization. In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogues on the Hoot Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Core Responsibilities

• On-boarding of seller to the platform

• Work closely with vendor management department for catalogues and on-boarding document 

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards

• Maintain records of day-to-day work by updating trackers to reflect work done

• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead

• Interacting and coordinating with vendors/buyers to accurately reflect the Hoot catalogue for price, product details and other product-related information

• Ability to work overtime as per business needs

• Willingness to take initiatives & responsibilities including working outside of the "standard" work day

BASIC QUALIFICATIONS
Basic Qualification

· Bachelor’s degree in any discipline
· Ability to dive deep into a problem, identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
· Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
· Ability to work overtime as per business needs
· Willingness to take initiatives & responsibilities including working outside of the "standard" work day

PREFERRED QUALIFICATIONS

· Strong written and verbal communication skills in English
· Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
· Strong analytical skills – Ability to do high school level arithmetic
· Familiarity with navigating the internet – research techniques on the internet and finding required information quickly