Title: Community Manager
Department: Professional Services
Location: Abu Dhabi
To assist all executive and professional programs in having a productive and easy learning process; to mobilize participants for a positive class vibe; and to provide support and resources that might improve a sense of belonging and active involvement with the class and the university.
Contribute to the development of the University’s AI Training Strategy in alignment with the University’s Strategy to ensure the support and growth of capabilities and skills in UAE.
Coordinate with the concerned division/departments for the development and delivery of the training services through the development of the related partnerships accordingly (including but not limited to public and private sector organizations, international organizations, academic institutions etc.…).
Coordinate with the instructors to deliver smooth and productive programs, seminars, workshops, etc.
Coordinate class activities and exercises during and in between seminars
Coordinate with the Marketing and Communication Department in the development of promotional and training-related materials as well as the planning and implementation of any related events.
Participate in all seminars and share best practices to ensure the continuous improvement to the organizing team in a timely manner.
Support the organizing team on seminar-related planning and activities.
Track each Fellow’s participation in class and help ensure Fellows meet on schedule.
Help provide opportunities for Fellows to connect across the Fellowship and network on AI related topics or practices.
Facilitate Fellows’ participation and engagement on social media (including class social media groups, synergy with university and/or Fellowship activities and news)
Develop and manage a program Impact Performance Management Framework for the monitoring of the quality, delivery, and impact of the training programs as per the approved plans to ensure continuous enhancement and development of training programs.
Ensure continuous improvement across all services of the Training Services function.
Undertake any other related duties as assigned by line manager.
Manage the plans to ensure seamless operations that facilitate the achievement of the University strategic objectives.
Ensure the timely provision of data and reports to the management and recommend operational improvements to support in planning, decision making and continuous improvement.
Monitor monthly and quarterly performance results, identify performance gaps and ramifications, and lead the development of corrective actions that tackle the root causes.
Ensure that the section priorities and plans are aligned with the university’s strategic objectives and are delivered, on time, within budgets and with highest quality.
Financial & Organizational Management
Manage the budget across the section to ensure complete adherence and highlight any deviation from the plan in a timely manner and take corrective action as necessary and in line with the approved governance process.
Consolidate budget inputs to formulate section budget and submit for approval and further consolidation.
Promote usage of technology resources and cross-collaboration between departments within the university.
Ensure implementation of policies and procedures applicable to the section.
Manage the formulation of workforce planning reports and talent acquisition plan and budgets for the section to ensure adequate staffing for optimal operational smoothness and submit to the head for approval.
Set performance management objectives for all reportees and perform mid-year and year end performance reviews.
Monitor performance and give ad-hoc advice when necessary to ensure that performance objectives are met.
Identify talent for pivotal roles from a succession management standpoint to ensure business continuity and liaise with Human Resources for enrolment in the necessary programs.
Provide guidance to reportees on operational and people management matters.
Provide reportees with mentoring and coaching when necessary to ensure that they are well equipped to tackle the operational requirements from a professional and behavioral standpoint.
Manage the collaboration with and engagement of relevant internal and external stakeholders to ensure effective achievement of programs and objectives in line with the section strategic objectives
Board of Trustees
Institutional Effectiveness and Quality Assurance
Marketing and Communication
Other Departments (e.g., HR, Finance, IT, etc)
Ensure to provide the Board of Trustees and President of the university with the requested reports and analyses related to progress on the achievement of University’s Research and Development strategic goals and objectives.
Coordinate with the Academic Affairs and Research organizational units for the participation of students in delivering certain training services in line with their academic development programs (in Computer Science/Engineering fields and other related fields) and curricula
Coordinate with the Marketing and Communication organizational unit for the exchange and submission of the required information for the development of promotional and training related material and the planning and implementation of any related events.
Coordinate with the Academic Affairs and Research organizational units for the transfer of knowledge and training of the students.
Align the strategy of the section with the University’s strategic directions
Ensure coordination with the Internal Audit to ensure compliance with audit standards and correction of any audit findings.
Ensure coordination with other departments to respond and align with the university’s framework.
Ministry of Education
Businesses and Small Medium Enterprises
Research Centers, labs and industry Partners
Ensure provision of training services to government entities
Ensure alignment with regulatory bodies in relation to training programmes and targets.
Bachelor’s degree in Business administration experience required. or equivalent. A master’s degree will be preferable.
4-6 years of progressive experience, 3 of which should be in a management position.
Partnership and collaboration
Problem solving and decision making
Dedication to quality & excellence
Excellent multicultural competence and experience working directly with constituents from diverse racial, ethnic, socioeconomic, and geographic backgrounds with different viewpoints, and religions.
Experience in coordinating executive meetings and events internationally is required.
Strong online training experience is required. Venue/vendor management skills preferred.
A high level of empathy and humility as well as a customer centric attitude with the ability to navigate complex interpersonal situations.
Superb professionalism and judgement, willingness to be entrepreneurial and multi-tasking.
Excellent logistical and organizational skills with a focus on details and quality.
Self-motivated, with initiative and a strong capacity for independent work as well as collaborative team environments
Excellent interpersonal skills with a service mindset
Excellent oral and written communication skills in English. Professional proficiency in spoken professional Arabic strongly preferred.
Experience traveling, living, and/or working internationally strongly preferred.
Some experience with project management preferred.
Proficiency with Microsoft Office Suite