Customer Experience Manager Permanent

ROLE PURPOSE The CX Manager leads
the communication and client engagement programs and develops innovative
approaches to research, collaboration, and client satisfaction measurement that
create improved value for the organization and enhanced experiences for
clients.

Minimum Experience:

· 8-10 years relevant experience in IT Management or
client experience executive role or similar working in a local or
international IT Outsourcing service provider environment. · Solid
understanding of IT service best practice.

· Experienced with financial management, working
closely with vendors and working with contracts

· Solid experience in Project Management

Job Specific Skills:

· Excellent command of English Language and
Communication Skills

· Strong Planning and Organization Skills

· Apply modern theories of negotiation, management and
leadership to real-world challenges

· Consistently position and build brand equity

· Strategic thinking and planning

· Client Challenge Empathy

· Advanced Experience in managing cross functional
teams

· Advanced Experience in organizing activities

· Exceptional Listening, Perceiving, and Understanding