Expert Endpoint Management VDI Contract

Job Purpose

We are looking for a highly skilled Endpoint Management Expert to oversee, maintain, and optimize our virtual desktop infrastructure (VDI) and device management ecosystem. The ideal candidate will have extensive experience with VMware Horizon, VMware Workspace ONE, and related tools to ensure a seamless, secure, and efficient user experience across all endpoints. This role plays a vital part in supporting our enterprise IT strategy, improving user productivity, and ensuring compliance with corporate policies.

Key Responsibilities

VMware Horizon VDI Management

• Design, deploy, and maintain VMware Horizon infrastructure to support virtual desktops and applications.
• Optimize VDI performance and troubleshoot issues to minimize downtime.
• Collaborate with application teams to ensure compatibility and optimal performance within the VDI environment.

Workspace ONE Administration

• Configure and manage VMware Workspace ONE for unified endpoint management.
• Oversee device enrollment, provisioning, and lifecycle management for mobile and desktop devices.
• Implement security policies and compliance standards across all endpoints.

Technical Support and Maintenance

• Provide advanced troubleshooting and resolution of endpoint-related issues.
• Perform system updates, patches, and upgrades for VMware Horizon and Workspace ONE environments.
• Monitor system health and performance using appropriate tools and technologies.

Documentation and Compliance

• Develop and maintain comprehensive documentation, including design diagrams, procedures, and support guides.
• Ensure adherence to ITIL best practices and corporate security standards.

Collaboration and Training

• Work closely with IT teams, vendors, and stakeholders to align endpoint management strategies with business goals.
• Provide training and support to IT staff and end-users on VDI and device management solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience managing VMware Horizon VDI and VMware Workspace ONE environments.
• Strong understanding of Active Directory, Group Policy, and networking concepts.
• Experience with endpoint security, patch management, and compliance requirements.
• Industry certifications such as VMware Certified Professional (VCP) or Workspace ONE certification are a plus.

Key Skills and Attributes

• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Proactive mindset with a focus on automation and optimization.
• Familiarity with scripting languages such as PowerShell for task automation.

Experience

• 12+ years of experience in Endpoint Management with VMware VDI or Workspace ONE.
• Banking industry experience is preferred.