FIRCO Application Support engineer Full time
- 7 to 10 years Working experience in Payment and
Customer Screening (Firco Continuity, Firco trust, FSK and Firco Utilities) - 5 years Banking domain experience
- Knowledge of WebSphere/Unix/Oracle/SQL query and IBM MQ
- Vendor Coordination, JIRA, Service Management/Change
Management tool experience - System monitoring including log / error checking
and trouble shooting - Providing Solution on incident / Service Request
tickets received - Raise Problem Tickets & take necessary
actions till closure. - Liaise with vendors for problem tickets &
resolve issues - Advanced
reasoning; excellent verbal written and presentation skills. - Strong
abilities in analytical thinking problem solving research time management
and verbal and written communication. - Ability
to liaise between the business and technology teams strong collaboration
and relationship management skills - Follows
agreed support SLA and severity management. - Strong
experience in understanding design of system / solution. - Maintain
and Manage/co-ordinate the FIRCO server maintenance, support various infra
teams on server patching, maintenance activities etc.