Role- IT Field Support Engineer
Experience 5- 7 Years
Lead IT Helpdesk team
Install and configure software and drivers.
Set up required hardware and well-functioning LAN/WAN.
Set up VM, Server ( Windows and Linux) and Maintain
Work with Cyber- security team to implement CS solutions
Troubleshoot bugs and system failures to restore proper functionality.
Ensure the Windows and Linux server/systems/ Desktops/Laptops are up to date by performing regular upgrades.
Regularly assess the performance of operating systems, software and hardware and address any problem if observed.
Maintain reports and records of the performance and function of systems.
Provide support for users and guide them to use computer systems correctly.
Knowledge of PLC/Scada is preferable.
Use the best practices and methods.