IT – Program Manager Contract

Job Title: Program Manager
Location: Dubai, United Arab Emirates
Engagement: Contractual
Duration: 12 Months (Extendable | Long-term on Marc Ellis Payroll)

Job Summary:

The IT Program Manager is responsible for defining objectives, planning, executing, and monitoring all
assigned IT projects/programs within the group. The Program Manager will manage end-to-end delivery of
large/strategic projects/programs within agreed timelines, scope, and budget.

Education:

• Degree in Information Technology
• PMP or Prince2 Certification
 

Experience:

• 10 years’ overall experience with a minimum of 8+ years as an IT Project or Program Manager
• Experience delivering both Agile and Waterfall projects
• Minimum 4 years of experience in the Finance/Banking industry

Technical & Professional Skills:

• In-depth understanding of end-to-end IT Project Management
• In-depth knowledge of various IT resources required for organizational functioning and project delivery
• Planning, cost, and budget analysis
• Team Management
• Time Management
• Coaching & Mentorship
• Good knowledge of tools such as Microsoft Office Suite, Visio and Microsoft Project
• Experience with Clarity PPM is preferred
• Conceptual Thinking
• Strategic Orientation
• Analytical Thinking & Innovation
• Flexibility & Integrity

Key Responsibilities

Project Planning
• Define project scope, objectives, and deliverables with stakeholders, ensuring technical feasibility.
• Identify project phases, activities, and required efforts.
• Conduct resource planning to ensure project success.
• Develop detailed project plans and set measurable baselines.

Project Execution
• Secure required resources and coordinate internal teams and external consultants.
• Oversee full project lifecycle: initiation to closure.
• Ensure delivery on time, within scope and budget.
• Monitor deliverable quality and maintain cross-team coordination within Group IT.

Project Monitoring & Control
• Define and track KPIs and quality metrics.
• Manage defects, fixes, and project dependencies.
• Identify and mitigate project risks.
• Monitor budgets and ensure cost-effective delivery.
 

Communication & Reporting
• Establish project communication frameworks (methods, cadence, stakeholders).
• Lead daily stand-ups and steering committee meetings.
• Keep stakeholders informed through clear reports, documentation, and presentations.

Risk & Change Management
• Ensure adherence to governance frameworks, tools, and methodologies.
• Manage changes in scope and create contingency plans.
• Ensure compliance with Legal, Risk, Audit, and Central Bank regulations (especially for digital channels).

Team Management
• Resolve team conflicts and foster collaboration.
• Organize workshops, manage logistics and attendee coordination.
• Ensure team access to required resources and information.
• Track work hours, manage timesheets, and ensure timely contract renewals.