IT Project Manager – Infrastructure & IT Services Operations Contract

We are looking for a skilled and detail-oriented IT Project Manager to lead and coordinate infrastructure and IT services operations projects in a banking environment. This role is critical to ensuring successful delivery of high-availability, secure, and compliant IT systems that support day-to-day banking operations.

The ideal candidate will have hands-on experience managing projects involving infrastructure upgrades, network/security improvements, data center initiatives, or ITSM process enhancements, within the framework of banking sector compliance and operational rigor.

Key Responsibilities:

• Project Planning & Execution:
  Define project scope, goals, deliverables, timelines, and resource plans for infrastructure and IT service operations projects.
• Stakeholder Coordination:
  Collaborate with infrastructure teams, security, business units, compliance, and external vendors to ensure alignment and delivery against project objectives.
• Risk & Compliance Management:
  Ensure projects adhere to banking regulatory, cybersecurity, and audit requirements . Proactively identify and manage risks and issues.
• Service Operations Focus:
  Drive initiatives related to ITSM improvements, including incident, change, and problem management processes aligned with ITIL best practices.
• Infrastructure Project Delivery:
  Manage deployment of hardware, software, cloud services, and networking infrastructure, including upgrades, migrations, and automation.
• Reporting & Communication:
  Provide timely updates on project progress, risks, and mitigation strategies to project sponsors and steering committees.
• Vendor Oversight:
  Coordinate with third-party vendors to ensure contract terms, deliverables, and SLAs are met within banking-specific compliance guidelines.

Required Qualifications:

• Bachelor’s degree in Engineering , Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT project management, with 3+ years in banking or financial services.
• Experience managing projects in IT infrastructure, IT operations, or IT service management domains.
• Familiarity with ITSM tools and practices (e.g.,  BMC Remedy).
• Working knowledge of ITIL framework.
• Strong understanding of regulatory and compliance requirements within financial institutions (e.g., data protection, audit trails, segregation of duties).
• Project management certification such as PMP 

Preferred Skills & Experience:

• Experience in delivering cloud migration, data center transformation, or endpoint security projects in banking.
• Exposure to cybersecurity standards and practices.
• Familiarity with Agile or hybrid delivery methods.
• Experience coordinating across multiple business units and BT towers in a matrixed environment.

Soft Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Analytical mindset with a proactive approach to problem-solving.
• Ability to thrive in a high-pressure, regulated environment.

Reports To:

BT  Program Manager / BT PMO Head