Job Title: Application
Able to deploy
software packages E2E
Have solid Unix
and SQL skills
system integration troubleshooting and configurations of certificates.
and diagnose issues related to hardware and networking
technical support and act as an Incident Lifecycle coordinator for issue
Be able to
troubleshoot and deploy some changes into UAT, SIT and production
Release management and IT CR process
maintain system problem analysis and resolution techniques.
applications and operations with technical consultation and specialized
programming if needed.
document the support issues and escalating to the appropriate IT staff or
vendor when necessary.
activities among different business and technical groups.
assignments, alone or as part of a team, applying knowledge, skills, and
understanding of the issues and problems raised and proposes viable solutions
within the acceptable scope.
knowledge of current practice within own area of expertise.
business users, IT business and technical support teams and vendors, monitor
and report on the progress of required tasks and maintain an emphasis on the
early identification and, rectification of problems.
exceptional customer service that increases the current customer satisfaction
documentation of existing systems and processes
appropriate and required guidance and support as needed for the Business
Resumption Plan testing, including first-level testing as required.
assist in other on-going projects in other functional units, from time to time,
internal and external entities (such as other project teams, ITD units, user
departments, external businesses, suppliers, vendors, etc.) with respect to
projects, costs information, software, hardware and other areas as required.
Conform to IT
and bank policy and procedures.
Performs at or
above the enterprise’s Information Technology performance standards.
departmental requirements in terms of providing work coverage and
administrative notification during periods of personnel illness, vacation, or
years’ experience as support engineer level in technology
experience in Jira/Confluence and agile framework tools
C# are privilege to have