L2 Application Support Engineer Contract

Job Title: Application
Support Engineer

Location: Onsite,
Abu Dhabi

Job Type-
Contractual(extendable)

Roles and
Responsibilities:

·        
Provide the
required technical and application support L2 to bank users.

·        
Able to deploy
software packages E2E

·        
Have solid Unix
and SQL skills

·        
Understand
system integration troubleshooting and configurations of certificates.

·        
Troubleshoot
and diagnose issues related to hardware and networking

·        
Provide
technical support and act as an Incident Lifecycle coordinator for issue
resolution.

·        
Be able to
troubleshoot and deploy some changes into UAT, SIT and production

·        
Hands on
Release management and IT CR process

·        
Develop and
maintain system problem analysis and resolution techniques.

·        
Support
applications and operations with technical consultation and specialized
programming if needed.

·        
Communicate and
document the support issues and escalating to the appropriate IT staff or
vendor when necessary.

·        
Coordinate
activities among different business and technical groups.

·        
Carry out
assignments, alone or as part of a team, applying knowledge, skills, and
experience.

·        
Demonstrate an
understanding of the issues and problems raised and proposes viable solutions
within the acceptable scope.

·        
Maintain detailed
knowledge of current practice within own area of expertise.

·        
Work with
business users, IT business and technical support teams and vendors, monitor
and report on the progress of required tasks and maintain an emphasis on the
early identification and, rectification of problems.

·        
Provide
exceptional customer service that increases the current customer satisfaction
levels.

·        
Maintain
documentation of existing systems and processes

·        
Provide
appropriate and required guidance and support as needed for the Business
Resumption Plan testing, including first-level testing as required.

·        
Guide and
assist in other on-going projects in other functional units, from time to time,

  Interface with
internal and external entities (such as other project teams, ITD units, user
departments, external businesses, suppliers, vendors, etc.) with respect to
projects, costs information, software, hardware and other areas as required.

·        
Conform to IT
and bank policy and procedures.

·        
Performs at or
above the enterprise’s Information Technology performance standards.

·        
Fulfills
departmental requirements in terms of providing work coverage and
administrative notification during periods of personnel illness, vacation, or
education.

Qualifications:

·        
5
years experience in IT security /Infrastructure field

·        
3
years’ experience as support engineer level in technology

·        
Proven
experience in Jira/Confluence and agile framework tools

·        
SQL,
C# are privilege to have

·        
ITIL
V3 Certified