JOB DESCRIPTION
– Network Engineer
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Provide specialized hardware/ software/ network
problem diagnosis/ resolution for customer’s Network.
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Plan and execute in depth technical activity,
influencing the direction of activities/plans and providing technical insight
and guidance to others
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Investigate and help resolve issues on
customer’s network and IT estates using agreed troubleshooting methodologies
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Manage support cases to enable fast resolution
that exceeds our customers’ expectations
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Using the central document repository, to ensure
knowledge sharing across the team and enable best practice
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Supporting wider team with knowledge share, via
knowledge base communications (emails, how-to guides etc.) and contribution at
team meeting.
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Personal dedication to providing high quality,
superior service at all times. Ability to finish what is started is a must.
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Ability to integrate as a cross-functional, team
player in a fast-paced environment where all information is shared.
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Ability to learn new information quickly and the
willingness to do so at all times.
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Ability to configuration/deployment of network
projects
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Should have very sound knowledge on Networking
technologies
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Routing and Switching technologies and
corresponding protocols
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Sound knowledge on IP Subnetting
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IP services like ACL, High availability
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Experience in troubleshooting and fixing common
misconfigurations as well as doing Root Cause Analysis for any of the above
technologies
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Ability to communicate (verbally and in written
communication) effectively with the ` and internal team, IT leadership and
support teams during conference calls.
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Ability to implement changes as required based
on the nature of issue. Proactively and reactively look for solutions to
prevent problems from occurring in team/technology area