PE – Avaya Contract

Job Title: Product Engineer – Avaya

Job Location: Dubai – UAE

Job Duration: 12 months extendable



Tasks and Responsibilities:



• Develop codes configurable and support Operational Enhancement.

• Develop Automation scripts.

• Provide post-implementation support, including creation of systems enhancements and

instruction to production support team.

• Work with vendors on Engineering tasks to implement tech stack in HA and test the resiliency

monitoring.

• Develop coding to implement project designs for new features or new browser-based systems

applications, and debug existing code.

• Liaise with Other technical teams to implement and troubleshoot the Core Voice projects.

• Log analysis and work with Backbone engineers.



Technical skills and other qualifications:



• Bachelor’s degree in computer science, information systems.

• 4 to 5 years’ Experience working for Telco industry or Call Center Platform

• Experience of direct interaction with Business units.

• Technical understanding on Avaya Call Center products, IVR, POM, Telephony, Call Routing,

Service Provider connectivity.

• Development experience of 4 years in VoiceXML, Java, JavaScript, and JSP

• Experience in following best Coding, Security, Unit testing and Documentation standards and

practices.

• Knowledge in Linux, Windows, Vmware, DB etc to support during project implementation.

• Strong knowledge of JSON and Struts

• Support Operational L3 trouble shooting on all tech stack products for Call Center.

• Strong knowledge in business Functionalities call center.

• Strong knowledge in telephony systems (ACD, IVR/VRU) or call center functionality (queues, skill

sets)

• In-depth experience with Avaya platform (WFO, AEP, POM, Gateway, Aura8.X and Oceana)

• Excellent knowledge in Call routing, SIP trunks, SBC etc

• Strong knowledge in AWS, Azure, and Cloud subscription services.







• Understanding of Management Framework, Routing, E-Services, IWD and other components

within Genesys Ecosystem.

• Have worked in an organization handling 800+ agents, financial services Call center support is an

advantage.

• Customer service oriented with the ability to work with both technical and business-oriented

partners.

• Technical document expertise

• Excellent verbal and written communication