Portfolio Support/Analyst
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Job Purpose-
The objective of this
role is to provide all administration support to PMO with primary focus on
resource management activities
role is to provide all administration support to PMO with primary focus on
resource management activities
Key Accountabilities-
·
Responsible to oversee PMO operations and administration with
focus on resource and timesheet management
·
Regularly maintain, update and govern resource attributes &
properties referring to HRMS and PR/PO inputs
·
Shared mailbox management for any queries or clarifications
related to timesheet process
·
Effective collaboration between internal and external
stakeholders for any assistance regarding timesheets, resource updates,
invoices etc
·
Establish regular timesheet reports and dashboards to analyze
the compliance across domains/services
·
Prepare capitalization report on a monthly basis for project
cost and utilization
·
Service now ticket handling for any configuration requests or
clarifications as per the SLA’s
·
Effectively track and update resource allocation based on the
capacity and demand
·
Prepare training documents and provide process walkthroughs
to the resources
Job Context-
§
Group Technology Portfolio
Qualification, Experience & Skills-
§ Graduate with broad knowledge of Resource
Management processes
§ Excellent written and verbal
communication skills
§ Expertise in MS Office Skills
§ Strong team orientation and initiative to
improve operational processes