Section Manager- Network Management Permanent

JOB PURPOSE

The role holder is responsible for managing
all network operations including developing data network architectures and
standards, maintaining network stability and installing
software upgrades. The role holder also drives system security evaluations
and audits to identify network-based vulnerabilities and recommend mitigating
strategies.     

KEY RESPONSIBILITIES / ACCOUNTABILITIES

1.     Strategic
Planning

·        
Develop the Network
Security and Data Networks & Voice Services Section strategy in line with
the Network Management Department strategy to ensure the achievement of
Department objectives

·        
Implement the Section strategy
and related strategic plans in order to achieve agreed upon strategic goals
and objectives

·        
Continuously evolve the   Network Security and Data Networks &
Voice Services Section operating model in compliance with relevant policies
to optimize performance and resource utilization

2.     Job
Specific Accountability

·        
Develop data network
architectures and standards and integrating them in the enterprise
architecture

·        
Lead the development and
deployment of data network and voice services and network security solutions  including operational / stress testing,
capacity planning, deployment,  general
release planning, load balancing and conducting end user training

·        
Perform analysis of
network needs and contribute to the design of network architecture,
integration and installation

·        
Develop processes and
procedures to quickly push out new software systems and services while
minimizing system outages

·        
Negotiate with external
vendors (Etisalat/DU) to secure best leasing options of Client and its
clients based on their requirements

·        
Monitor and maintain
network stability, collecting and analysing network and memory utilization,
and installing software upgrades

·        
Define the service level
agreements with clients to manage efficient delivery of data networks and
voice services for the leased lines service

·        
Drive system security
evaluations, audits, and reviews and develop systems security contingency
plans and disaster recovery procedures

·        
Monitor firewall,
intrusion detection, anti-virus and patch deployment systems for all networks
across all Client networks

·        
Lead physical tests in
co-ordination with the vendors for data network and voice services and
network security on deployed networks in client environments to ensure the
quality of service

·        
Troubleshoot, investigate
and resolve problems related to the network security as well as application
and system problems that have been escalated for senior level support

·        
Drive active penetration
tests  in co-ordination with SOC to
discover vulnerabilities in information systems across the Client and client
network environments

·        
Identify and resolve
complex data network problems utilizing structured troubleshooting methods,
techniques and tools

·        
Respond to security
incidents, investigating security breaches and providing fault resolution and
escalation

·        
Monitor network security,
performance, maintain system logs and schedule network maintenance as
required

·        
Guides the virtual network
tools management including identification, assessment and deployment of
solutions and client networks in line with defined SLA’s 

·        
Maintain management
databases, network device configurations, circuit information and operations
network diagrams for network infrastructure including the development of
database requirements, and establishment of data file backups

·        
Ensures the maintenance of
documentation of network configurations and cabling layouts for deployed client
networks

·        
Identify emerging
technology solutions that can be leveraged by Client to enhance its network
security protocols

3.     Budgeting

·        
Prepare and recommend the  Network Security Section budget
based on benchmarking, insights and analysis

·        
Monitor the financial
performance of the  Network Security Section against
budgets to identify and capitalize on potential areas for cost reduction and
performance improvement opportunities

4.     Operations
Management

·        
Manage  daily operations ensuring that work
processes are optimally delivered adopting a continuous improvement mindset

·        
Provide management
information and insights on all dimensions of Section performance to
facilitate discussion and decision making, both on a periodic basis and for
ad-hoc executive management requests 

·        
Manage and guide project
teams in order to optimize efficiency, ensuring  that the project cycle is completed in
accordance with agreed project parameters (cost budget, timelines, scope  and quality)

5.     People
Management

·        
Manage the activities and
work of team members and evaluate their performance by providing formal and
informal feedback

·        
Nurture talent within the Section
by providing guidance, mentoring and coaching

6.     Policies,
Processes & Procedures

·        
Recommend improvements to Department
policies and direct the implementation of procedures and controls covering
all areas of  Network Security activity so
that all relevant procedural/legislative requirements are fulfilled while
delivering quality, cost-effective services

·        
Optimization of policies,
processes and procedures emphasizing digitization and paperless strategies

·        
Ensure the implementation of various information security
practices and standards to ensure compliance with relevant policies and the
protection of Client data and information in conjunction with the Information
Security Department