Senior Engineer- VMware Contract

Role Title:

Senior Engineer – VMWare Systems

Location- Abu Dhabi

Education:

Bachelors in Computer Science, Computer Engineering,
Information Technology, Information Systems or equivalent.

Preferred Certifications:

·        
Microsoft Certified Systems Administrator

·        
Microsoft Certified Systems Engineer

·        
VMware Certified Professional – Data Center
Virtualization

·        
Red Hat Certified Engineer (RHCE)

·        
Oracle Certified Professional: MySQL Database
Administrator

·        
Microsoft Certified Systems Administrator: SQL
Server

·        
Certified Information Systems Security
Professional (CISSP)

·        
GIAC Security Expert (GSE)

·        
Cloud Certification

·        
Project Management Professional (PMP)

·        
ITIL v3 Foundation

Years of Specific Experience:

7-10 Yrs. of relevant experience.

Product/Technology:

·        
VMware: vSphere, NSX, vROPs, Horizon View,
WorkSpace ONE

·        
Microsoft Infrastructure Technologies

·        
Servers & Storage: HPE Synergy, HPE 3PAR
& Nimble

·        
Backup Software and Hardware:, Tape Library,
Veeam

·        
Red Hat Enterprise Linux

·        
End Point Solutions: AV, DLP, Encryption, MDM

Background:

·        
Advanced
level experience in managing and supporting complex Microsoft
Infrastructure Technologies that are built and integrated with different security
technologies

·        
Advanced
level experience in Managed Services (Systems)

·        
Intermediate
level experience in different automation and monitoring tools, backup
solutions, patch management, storage administration, virtualization
technologies, OS administration (Linux and Windows) and Cloud Solutions

·        
Expert level
experience in managing and supporting servers, backup and storage hardware

·        
Expert
level experience in systems monitoring, performance tuning and
troubleshooting

·        
Advanced
level experience with planning, implementing and improving system policies
and configurations

·        
Advanced
level experience following ITSM policies and processes

 Soft Skills:

·        
Very good oral and written communication

·        
Leadership, mentoring and coaching

·        
Flexibility and adaptability

·        
Decision making

·        
Empowerment

·        
Analytical thinking

·        
Problem solving

·        
Genuineness

·        
Emotional intelligence

·        
Attention to details

·        
Accountability and responsibility

·        
Multitasking

·        
Organization

·        
Teamwork

·        
Priority, Time management

·        
Service, process and solution oriented

·        
Presentation

·        
Reporting

·        
Confidence

·        
Ability to work in a shift based environment

·        
Ability to work under pressure

·        
Punctuality and attendance

Process Skills:

·        
Request Fulfillment

·        
Incident Management

·        
Change Management

·        
Problem Management

·        
Demand Management

·        
Capacity Management

·        
Availability Management

·        
Patch Management

·        
Event Management

·        
Disaster Recovery

Job Description:

·        
Act as an escalation point and assist other team members with
after resolution reports (RCA)

·        
Ensure operational documentation meets
completeness and quality thresholds

·        
Participate in the development of customer support processes,
technical planning, and work coordination

·        
Identify any gap on the operational support and
suggest correction actions

·        
Ensure maximum availability, service hours
coverage and skills effectiveness

·        
Create a healthy interpersonal and team-oriented
environment

·        
Participate in the design, planning, and implementation of new projects
/ technologies and ensure that the solutions are highly available,
up-to-date and performing

·        
Provide day-to-day operational support including responding to
incidents, service requests and tasks

·        
Maximize Systems performance by monitoring the
infrastructure, identifying and resolving bottleneck, troubleshooting
problems/outages and suggesting improvements

·        
Write comprehensive technical reports including
assessment-based findings, outcomes and propositions for further system
security enhancement

·        
Maintain knowledge of new and emerging cyber
security threats and ensure the infrastructure is secured

·        
Manage and prioritize multiple assigned tasks to
meet established deadlines

·        
Liaise with vendors and other IT personnel for
problem resolution

·        
Support other teams for performance/
availability issues

·        
Provide expert
level advice, guidance and assistance to less experienced colleagues

·        
Ensure team compliance with all approved
ITSM policies and processes