Senior Product Engineer (Pega CDH) Contract

Role: Senior Product Engineer – Pega CDH (Decisioning / LSA / LDA)

Location: Dubai, United Arab Emirates

Engagement: Contractual

Duration: 12 Months (Extendable, Long-term with Marc Ellis)

Role Summary:

We are seeking a highly skilled Pega professional with strong expertise in Customer Decision Hub (CDH) and real-time interaction management. This role sits within the bank’s Digital Platform and focuses on designing and delivering scalable, decision-driven customer engagement solutions in a retail banking environment, with strong emphasis on decisioning, customer journeys, and Pega architecture. The ideal candidate will bring deep hands-on experience across both solution design and development, with expertise at either Lead System Architect (LSA) level, focusing on application architecture, or Lead Decisioning Architect (LDA) level, specializing in customer decisioning, analytics, and engagement strategies within Pega CDH.

Education & Experience:

• Bachelor's or Postgraduate degree in Computer Science or a related field
• 8–12 years of overall experience, including strong hands-on experience in Pega PRPC and CDH
• Banking or Fintech experience in an enterprise environment

Certifications:

Mandatory

• Pega Certified Lead System Architect (CLSA)

Preferred

• Pega Decisioning Consultant Certification
• Pega Business Architect Certification

Key Responsibilities:

• Design and implement real-time decisioning solutions using Pega Customer Decision Hub (CDH)
• Develop and optimise Next-Best-Action (NBA) strategies and customer engagement policies
• Architect and build scalable applications within the Pega Platform ecosystem
• Ensure adherence to Pega guardrails, coding standards, reusable design principles, and best practices
• Collaborate with business, marketing, and product teams to translate requirements into technical solution
• Implement and manage integrations using REST/SOAP APIs
• Contribute to CI/CD pipelines, DevOps practices, and release management
• Perform performance tuning, troubleshooting, and optimization of applications, including efficient use of clipboard and data pages, ruleset versioning, and application lifecycle management
• Champion secure coding, unit testing, and documentation standards across the development lifecycle

Technical Skills:

• Strong hands-on experience in Pega CDH / Decisioning
• Solid experience in Pega PRPC development, including experience operating at Lead System Architect (LSA) or Lead Decisioning Architect (LDA) level
• Proven experience with:
  • Decision Strategies & Arbitration: Experience in decision arbitration and prioritization logic
  • Real-Time Interaction Management (RTIM): Hands-on experience in real-time decisioning at scale
  • Customer Journeys & Engagement Policies: Strong understanding of customer engagement policies and eligibility frameworks
• Strong understanding of:
  • Case Management and integration patterns
  • API development (REST / SOAP)
  • Agile and DevOps practices

Functional Skills:

• Experience in following best Coding, Security, Unit testing and Documentation standards and practices
• Experience in Agile methodology
• Strong quality focus across technical and application architecture and design of systems across the organization
• Evaluate and recommend emerging and complementary technologies to inform platform evolution

Soft Skills:

• Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience.
• Self-motivator and self-starter, Ability to own and drive things without supervision and work collaboratively with the teams across the organization
• Communicates and presents confidently to Senior and Executive stakeholders