Key Areas-
•
Service Management Framework & Governance:
Ensures the Service Level Agreements (SLAs) and supporting Operating Level
Agreements (OLAs) are published and met.
•
Project Management: Lead continual
service improvement and ongoing process maturity through regular reviews of the
process and tools, trend analysis and metrics reporting and through regular
engagement with stakeholders.
•
Successfully delivers best practices Service
Management and overall Operations Service Delivery.
•
Ability to work with people from a variety of
different culturally diverse backgrounds.
•
Interface with other teams and business unit
leads to ensure collaboration and coordinated strategy to meet service
management goals and objectives.
•
Create dashboards presentations for Customer as
well as internal review.
•
Delivery Excellence: Ensures the Service
Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are
published and met by support teams.
•
Promotes Customer/client satisfaction through
efficient and effective delivery of services.
•
Stakeholder Management: Interface with
other teams and business unit leads to ensure collaboration and coordinated
strategy to meet service management goals and objectives.
•
Relationship building with senior level
executive stakeholders. Ability to manage in a matrix environment.