ServiceNow Support Contract

Job Title: ServiceNow L2 Support Engineer / Resident Engineer

Location: Riyadh, Saudi Arabia (Onsite)
Contract Type: Contract / Outsourced
Start Date: ASAP (Flexible, ideally within 6–8 weeks)

Overview

We are supporting a leading global consulting firm on a large-scale ServiceNow transformation programme within Saudi Arabia.

Due to significant project growth, there is an immediate requirement for experienced ServiceNow Support Engineers (L2 / Resident Engineers) to join onsite delivery teams in Riyadh.

This role will focus on providing ongoing platform support, administration, and optimisation across multiple ServiceNow modules within enterprise and government environments.

Key Responsibilities

• Provide L2 support across ServiceNow platform and modules
• Manage incidents, service requests, and problem management activities
• Perform troubleshooting, root cause analysis, and issue resolution
• Support system enhancements, configurations, and minor development tasks
• Maintain platform stability and ensure adherence to ServiceNow best practices
• Work closely with:
  • Developers
  • Functional teams
  • End users and stakeholders
• Support continuous improvement initiatives and platform optimisation
• Participate in on-site client engagement and daily operations

Core Technical Skills

• Strong experience supporting ServiceNow platform
• Hands-on expertise in:
  • ITSM (IT Service Management)
  • ITOM (IT Operations Management)
  • SPM (Strategic Portfolio Management)

Highly Desirable (Niche Skills)

• Experience in GRC modules:
  • IRM (Integrated Risk Management)
  • BCM (Business Continuity Management)
  • TPRM (Third Party Risk Management)

Requirements

• Proven experience in ServiceNow L2 / Support / Administrator roles
• Strong understanding of:
  • Incident, Problem, and Change Management
  • ServiceNow platform architecture and workflows
• Experience working in:
  • Enterprise environments
  • Client-facing roles
• Strong communication and stakeholder management skills
• Ability to work in fast-paced, project-driven environments
• Willingness to work onsite in Riyadh

Additional Information

• Preference for:
  • Candidates already based in Saudi Arabia
  • Or candidates open to immediate relocation
• Exposure to:
  • Government or large enterprise projects is advantageous
• Visa / ECAMA considerations may apply depending on candidate location

Opportunity

• Join a high-growth ServiceNow practice within a leading consulting environment
• Opportunity to work on large-scale transformation programmes
• Potential for long-term engagement and career progression