Sitecore developer – Application Support Contract

@MarcEllis is #HIRING

Job Title: Senior Application Support Engineer (Arabic preferred)

Location: Onsite-Abu Dhabi.

Duration: 1-year extendable contract  

Job Overview:

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.

Key Responsibilities:

• Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.
• Monitor and optimize application performance and system health.
• Maintain and enhance support documentation, runbooks, and knowledge bases.
• Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.
• Support system upgrades, configurations, and automation processes.
• Ensure compliance with security, risk, and regulatory standards.
• Provide mentorship and on-the-job training to junior team members.

Technical Skills:

• Application architecture, performance tuning, and diagnostics.
• Scripting and automation tools.
• System monitoring and backup operations.

Behavioral Skills:

• Strong analytical and problem-solving ability.
• Excellent communication and teamwork.
• Proactive mindset with attention to detail.

Qualifications:
Experience Required: 6–8 years
Education: Bachelor’s in IT, Computer Science, or related field
Certifications Preferred: Azure, AWS, Sitecore Next.js, Microsoft CRM D365, Software AG

Interested candidates can send your CV to: [email protected]