Technical Solutions Manager – IT Infra

JOB DETAILS

Job Title

Senior Managed Services Technical Solution Manager

Location

Dubai (UAE)

ROLE PURPOSE

To understand the Client needs and requirements and develop a competitive Managed Services technical solution. Work with the managed Services Sales team to identify, qualify and establish new Managed Services business. The Technical Solution Managers are the key point of contact to assess the Client IT environment, define the technical solution and related costing, negotiate, and formalize the technical solution. The role requires strong communication skills and the ability to interact with the Senior level Client, Sales teams and delivery executives.

KEY RESPONSIBILITIES

KEY ACCOUNTABLITIES

KEY ACTIVITIES

Business development/sales support

• Assist Sales teams with bids and tenders for new clients

• Supports business development with initial assessment of customer environment and solution

• Influence customer solution to meet customer needs

• Prepare the technical proposals for deals

• Create differentiation through new innovative offerings/solutions.

• Present RFP responses to clients and demonstrate company’s differentiated value proposition

• Negotiate technical tender and contract terms and conditions to meet both client and company needs

• Calculate solution costs

Solution

• Performs Technical and Business requirement gathering from various stake holders in the customer environment

• Develops technical solution based on captured information

• Conducts formal presentation of technical solution to techno-management of customers and other stake-holders

• Develops pre-sales technical solution proposal

• Develops post sales High Level design documents and review High level design documents with peers

• Develops technical solution architecture and assists sales team to build overall win strategy.

• Performs vendor product and solution evaluation including technical functions, features and other aspects

• Performs comparative analysis on various technical solutions in the context of customer requirements.

• Defines and validates technical best practices for the technical engagement sales cycle

• Attends vendor sessions and extracts relevant information for knowledge transfer to rest of the team

• Develops RFP/RFI documents for end-to-end solutions

• Performs comparative analysis of proposals in response of RFP/RFI

• Comprehends RFPs and develops cost effective solution in RFP response

• Develops High Level conceptual and low level detailed diagrams

• Produces Microsoft PowerPoint presentation to deliver designs and technical solutions to Techno-Management personnel (Head of technical departments, CXO)

• Leads technical discussions/workshops with internal teams, customers, vendors

• Conducts technical meetings, discussion and workshops with desired outcomes at the end of the meetings

• Attends Technical discussion meetings to gather the required information for the Technical Design Specification creation, and to make sure that the client requirements are correctly covered in the provided solution

• Maintains skills in line with emerging technology and Industry trends

QUALIFICATIONS, EXPERIENCE AND SKILLS

Minimum Qualifications:

• Bachelor’s Degree in Computer Engineering, Computer Science or equivalent field.

Minimum Experience:

• 10-15 years’ experience in IT Managed Services/Outsourcing

Job Specific Skills:

The Technical Solution Manager is expected to continually enhance their expertise through relevant training and attaining professional certification. A technical expert with in-depth expertise in numerous domains:

• Solid technical background

• Analytical and complex problem-solving skills

• Resilience, determination and tenacity

• Independent and self-starter

• Ability to build relationships quickly and effectively

• Solid experience of developing and translating business objectives to IT Managed services differentiated solutions

• Integration experience of on-premise technologies from Microsoft, IBM, Oracle, HP, SAP, etc.

• Solid understanding of Compute, Network, Storage & Security related products and solutions in a Software Defined Environment with Orchestration experience.

• Solid understanding of virtualization and workload provisioning, migration, decoupling and integration (Docker Containers, VMWare, Hyper-V, KVM).

• Knowledge of IT Sales / services environment, processes and procedures

• Strong persuasion and influence skills, and ability to encourage, motivate and stimulate collaboration

• Knowledge of the global market and technology trends and drivers to provide enterprise-wide direction and guidance.

• Knowledge of market leading IT service management/operations tools

• Knowledge of Hybrid and Public Cloud architectures

• Deep Service Management and Governance framework knowledge (ITIL)