UX/UI Designer – CRM & Email Communications Contract

Job Title – Contract UX/UI Designer – CRM & Email Communications

Location Full time On-site, Etihad Headquarters – Abu Dhabi

Salary you can offer to candidate: 23,000 – 24,000 AED max

Start Date: Feb / ASAP

Interview process: Will schedule this week – I will receive clarity on slots this afternoon

Role Overview

Etihad Airways is seeking an experienced UX/UI Designer to support the design and rollout of a new email communications framework across CRM channels. The role will focus primarily on lifecycle and marketing communications, with responsibility for translating brand and UX/UI guidelines into scalable, reusable email components.

This is a hands-on contract role requiring strong experience in email-first UX/UI design, component-based design systems, and close collaboration with CRM and marketing teams in a fast-paced, enterprise environment.

Key Responsibilities

• Design and develop a new email communications framework, primarily for lifecycle and marketing communications
• Apply brand and UX/UI parent guidelines to CRM and email channels
• Create reusable components and modular design patterns optimised for email
• Translate Figma designs into drag-and-drop ready components for implementation within the email CMS
• Work closely with CRM, Digital Engagement, and Marketing stakeholders to ensure designs are scalable and fit for purpose
• Ensure best practice across email UX, accessibility, responsiveness, and cross-client compatibility
• Iterate designs quickly based on stakeholder feedback and evolving requirements
• Embed on-site as part of the Etihad digital team, contributing proactively and independently

Required Skills & Experience

• Proven experience as a UX/UI Designer with a strong focus on CRM and email communications
• Demonstrable experience designing lifecycle and marketing email frameworks, not just individual campaigns
• Strong understanding of email design constraints and best practices
• Advanced proficiency in Figma, including components and design systems
• Experience designing for CMS or drag-and-drop email platforms
• Ability to balance UX thinking with high-quality UI execution
• Experience working in fast-paced, enterprise or large consumer environments